SHIPPING & RETURNS
USA: Free ground shipping. Returns are the responsibility of the buyer. We accept unused items purchased from kristiinataylor.com within 30 days from the date of purchase on all domestic orders. Orders postmarked after the 30 days are eligible for a store credit only. A restocking fee of $12 is deducted from the return total amount.
INTL: Flat rate $25 international shipping. All return costs are the responsibility of the buyer. We cannot ship basket bags internationally. Due to country restrictions, we do not ship to Italy. We accept unused items purchased from kristiinataylor.com within 30 days from the date of purchase on all domestic orders. Orders postmarked after the 30 days are eligible for a store credit only. International orders are subject to be flagged in customs for the collection of duties and tax on imports. In this case, shipping time can be significantly delayed and any duties or taxes are the responsibility of the buyer. A restocking fee of $12 is deducted from the return total amount.
HOW TO RETURN
We want you to absolutely love your item. If you don't, we accept returns and exchanges on all our unworn and unused items. Returns are charged a $12.00 restocking fee. Sale and promotional items are not eligible for return.
Please contact us prior to shipping back your goods by emailing email@example.com or use the form below. From there, we will send you easy return instructions. Upon receipt, returns are processed within the next few business days back to the original form of payment (credit card or PayPal).
Due to abuse by past customers, a zipper broken upon arrival will not be refunded, returned, or exchanged. We do not accept "refused" returns. Any orders shipped back as "refused" will be charged to the customer.
Gift cards are final sale and not redeemable for cash.
If an order arrives damaged, you can contact us at firstname.lastname@example.org. The order will need to be returned to our studio for inspection.
HOLIDAY RETURNS: Items purchased after November 15 must be returned by January 15 in order to receive a full refund. Items with tags removed and that show any wear will not be accepted for a return.